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Return and Refund policy

Assistance with exchange

Rahaa Store has an EXCHANGE POLICY in place. We will extend store credit note that will be valid for a year. No monetary refund will be entertained/ processed.

Any returned item received by us that does not fulfill the aforementioned criteria will be rejected and returned to you at your expense. In this instance, no money will be refunded, or store credit extended.

Assistance with return and exchange

Customer Satisfaction is our primary goal. Rahaa store has a very simple return and exchange policy. We will gladly accept back any product in its original packing within 7 days of you receiving your product if you are not happy with the product for any reason. You will need to inform us about it within 24 hours of delivery of the product. The reasons for return can be classified as:

  1. Not satisfied with the product quality

  2. Defective Product Received

  3. Wrong Product Received

Return shipping charges need to be borne by the customer. In case return is arranged by us a flat 10% of the value of the shipment will be charged for the same.
 

If the returned product doesn’t pass the quality check, we shall ship it back to the customer. Exchange is subject to the availability of stock also your new order will be dispatched to the customer within 3-5 business days after we receive the earlier shipment.
 

All returns requests need to be put on an email with images attached and the problem completely stated. Please also mention your order number, name, and contact number with your returns request. We request you to not ship your return parcels until approved to send by us. There are chances that you might lose your parcel in such cases as the returns facility will have no track of the returned parcel sent without intimation. We are not responsible for the loss of goods that are sent without intimation. No refund/request/replacement/ credit note will be provided for goods sent without intimation.

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You can drop or send the product to our following address:
 

297, E Ward, New Shahupuri, Tarabai Park, Kolhapur- 416001
 

Refunds will only be processed for par of orders that cannot be fulfilled by us / if we are unable to fulfill our obligations.
 

If the payment was made by Cash, Credit Card, Debit Card, or Net-Banking, we will reverse credit to the same Credit/ Debit Card or credit to your Net-Banking account within 15 working days.
 

Shipping Charges would not be included in the refund value of your order as these are non-refundable charges.
 

If the payment is made through Coupons/ vouchers or Reward Points no refund will be granted.
 

No exchange will be initiated if we receive the customized product from the customer’s end.
 

Exchanges are subject to the availability of the replacement product.

Rahaa Store will not be liable for any damage that happens during return shipping.
 

Any item/items that have been damaged, soiled, altered or not in its original condition will not be accepted and will be sent back to the customer.
 

Customized products/ Altered Products cannot be exchanged from the company end.

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